As the Practice Director for both Service Cloud and Field Service, Chelsea Stokes is passionate about helping our clients save time and improve productivity by eliminating manual steps.
Chelsea loves helping businesses improve their field operations with Salesforce Field Service and enhance customer care with Service Cloud. She's a big fan of seeing that 'aha' moment for a client after we've helped them solve a complex issue with Salesforce. Learn more about her story and Salesforce journey.
Whether you already have Sales Cloud and now you’re ready to implement Service Cloud, or you’re brand new to the Salesforce platform, we'll guide you to success. We provide implementation services ranging from out-of-the-box complexity to fully custom solutions for your business.
Your customers are looking for constant connectivity and instant support. Utilizing a Customer Community built in Experience Cloud empowers them to check case statuses and access resources for self-resolution. We'll guide you in determining what elements of your Service Cloud instance should be included in a Customer Community so you can provide customers with case insights, contact updates, and self-help resources.
If your customer service agents find themselves investing valuable time addressing repetitive inquiries, implementing an external Knowledge Base can provide your customers with timely information, thus reducing your organization's workload. We’ll work with you to facilitate the enhancement of your organization's knowledge management practices.
Service Cloud Entitlements can help you address the challenge of understanding how long it takes agents to address a Case and if your customers are getting the support they need. We'll assist you in defining the various service standards to be taken into account when assisting your clients. Through Entitlements, we can customize Service Cloud to ensure your agents are promptly notified when there’s an approaching or occurring Case SLA breach, and alert the relevant parties to ensure appropriate measures are taken.
Service Cloud Voice helps you provide a consistent experience for agents, supervisors, and customers across all digital channels by integrating your telephony system with Salesforce. We’ll work with you to ensure that Salesforce and your telephony provider are in sync, including mapping Salesforce components to the corresponding telephony system components.
If Service Cloud is stood up, but you’re ready to take it to the next level, let our experts show you how we’ve helped others in your industry get the most out of the platform. We’re here to help you maintain your investment in Service Cloud.
If you’re currently using Zendesk, Freshdesk, or any other Customer Service platform that you’re starting to outgrow, we can help you make the transition. By partnering with experienced professionals, you can make the transition between customer service platforms seamless, ensuring minimal disruption to your operations. We can also work with you to integrate third-party applications with your Service Cloud instance.
After implementation, you need to have the right resources to support your team and necessary changes/enhancements.
We provide dedicated resources for set hours per week based on your needs.
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There are hundreds of ways to solve challenges with Salesforce, however, there is always a “best” way. When working with multiple Salesforce products, you need to make sure an expert guides your architecture decisions.
Whether your business experienced a bad implementation in the past or your Salesforce org is several years old and full of technical debt, we’re here to help you get back on track.
