Our client, a Telecommunications company serving over 1.1 million people across the country, faced several challenges with their Salesforce org that were limiting their efficiency and growth.
We stepped in to revamp their Sales Cloud environment and enhance their Marketing Cloud org. By automating manual processes and improving data management, our client saw immediate improvements in productivity and efficiency. The marketing and sales teams are now able to operate more effectively, leveraging the new tools and integrations to better serve their customer base.
Whether you’re a telecom company or ISP provider, we have experience helping communications companies drive revenue and improve efficiency with Salesforce. If you’re looking for strategic guidance and support with your Salesforce org, our Salesforce Excellence Program (Premium Managed Services) is the best fit. If you’re in need of day-to-day help with tasks on the Salesforce platform and see the benefit of working with a firm vs. hiring internally, then our Managed Services offering is the way to go.
Learn MoreSalesforce Communications Cloud gives businesses a unified platform for managing all customer interactions across various channels. Communications Cloud extends the digital omni-channel capabilities of Salesforce and includes a communications data model, Configure, Price, Quote (Industries CPQ), Enterprise Product Catalog (EPC), order capture, Digital Commerce, Industries Order Management, and Contract Lifecycle Management as well as cloud-specific application suites. With Communications Cloud, businesses can not only deliver industry standard customer experiences, but also increase operational efficiencies.
Learn MoreExperience Cloud empowers you to create digital experiences tailored to your business needs. Whether it's developing Help Centers, external-facing Partner Portals, or custom solutions, we have the expertise to help communications companies create experiences that boost engagement, streamline operations, and strengthen relationships with partners and customers.
In Action: We helped a smartphone and wireless internet provider make enhancements to their sales agent onboarding process and improve customer care with a custom community built in Experience Cloud. Sales agents can now login to the community to access onboarding steps from a single platform — improving agent productivity. Managers can easily check within their community dashboard to see where sales agents are in the onboarding process.
Service Cloud offers powerful solutions for communications companies that can help businesses not only increase customer satisfaction, but also reduce churn. From omnichannel routing to AI-powered chatbots to Field Service solutions, there are a variety of tools available to enhance your customer service operations.
In Action: We helped a telecom company implement Service Console with features such as chat, communities, knowledge base, milestones, and queue-based channel routing. Our team built custom infrastructure to support various case channels such as web, email, phone, social, and related integrations. We also created a customer-facing community with self-service support and chat features using knowledge articles.
Data Cloud allows communications companies to easily integrate subscriber data from any source, including service tickets and core network systems, using out-of-the-box connectors. Quickly create targeted audience segments and activate them across multiple channels.
Learn MoreAt Kelley Austin we're proud to provide tailored Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.
We're ready to find the right solutions for your industry today.