Customer Stories

A Software Company Enhances Customer Support with AI-Driven Efficiency Using Einstein for Service

By implementing Einstein for Service, our client in the Tech Industry optimized customer support operations — accelerating response times and boosting agent productivity with AI-powered ticket summarization and knowledge retrieval.

An E-commerce Technology Company Enhances Knowledge Management By Migrating from Salesforce Classic to Lightning

By helping our client in the Tech Industry migrate to Lightning Knowledge and making improvements to their Experience Cloud community, the company achieved significant improvements in their support operations.

Learn How Kelley Austin Transformed Field Operations and Quoting for a Leader in Electrical Infrastructure with Salesforce

Kelley Austin helped a leading professional services company streamline field operations and improve quoting by implementing Salesforce Field Service and CPQ — transforming their fragmented processes into a unified, efficient system.

Transforming Design Operations: How An Architecture Firm Streamlined Workflows and Enhanced Client Satisfaction with Salesforce

By integrating Marketing Cloud Account Engagement, Sales Cloud, and Service Cloud, our client eliminated silos across departments, creating a cohesive workflow that improved data accessibility and transparency.

Learn How A Global Outsourcing Provider Transformed their Business with Salesforce

By consolidating data and automating repetitive tasks, our client in the Professional Services Industry transformed their operations with Salesforce.

Empowering Efficiency: Learn How A Law Firm Streamlined Document Management and Boosted Productivity with Salesforce

Through the strategic use of automation, customization, and tailored mobile functionality in Salesforce, our client in the Professional Services Industry is now positioned to better serve their clients.

A Home Builder in Texas Builds a Strong Foundation with Salesforce + Agentforce Service and SDR Agents

A Texas homebuilder elevates operations with an integrated Salesforce solution featuring Agentforce Service and SDR Agents to streamline workflows and enhance customer and employee experiences.

A Roofing Company Boosts Customer Satisfaction with Salesforce Field Service

With more efficient scheduling and automation thanks to Salesforce Field Service, our client in the Construction Industry saw significant gains in productivity and customer satisfaction.

An AI Software Company Gains Valuable Insights Into their Data with Salesforce Revenue Intelligence and CRM Analytics

Our client in the Tech Industry now benefits from highly customized dashboards with CRM Analytics, greater insight into their data with Revenue Intelligence, and the ability to make more informed, strategic decisions.

What can we do for your business?

At Kelley Austin we're proud to provide tailored Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.

CUSTOMER STORIES