Salesforce, which owns Slack, recently announced the debut of Slack AI, including a treasure trove of exciting new generative AI features such as AI-powered search, channel recaps, and thread summaries. 

But how can the rollout of Slack AI truly benefit your sales teams? While these new features will cost extra and are available as an add-on for Slack Enterprise plans, the upgrade may be worth it for your business.

Here’s a quick glance at how Slack AI can help your sales teams save time and boost productivity.

AI-powered Search 

AI-powered search provides personalized, intelligent responses to any question. Users can ask a question and will receive an answer based on relevant Slack messages.

Users can find what they need faster, which is great for helping sales reps identify and bring in the right people when a customer has a specific question or concern during a deal cycle.

Channel Recaps

With channel recaps, sales reps can catch up on unread messages, summarize the last seven days, or summarize a custom date range. Channel recaps can also help sales reps quickly summarize an account channel and get the context they need to prepare for a customer meeting more efficiently.

Thread Summaries

Thread summaries help users catch up on long conversations in just one click. This is great for sales reps because it can help them generate main takeaways from a long discussion about deal progress to help them stay on track to close the deal.

Slack AI & Einstein Copilot: A Match Made in the Clouds

With the beta version of Einstein Copilot now available, it’s worth mentioning that Slack is also building a native AI integration with the conversational AI assistant for Salesforce that will be able to provide answers to questions directly in Slack. 

The questions will be grounded in safe and secure customer data with the promise of helping people across sales, service, and marketing work smarter and faster than ever before.

With Einstein Copilot, sales teams can speed up deal closures by summarizing records or generating customized communications to provide more personalized customer experiences. Slack AI will work in tandem with Einstein Copilot to make the communication process faster and more efficient for sales teams. 

Additional Slack + Salesforce Updates to Have on Your Radar

• Slack lists will be generally available in 2024. Slack lists allows users to manage, track, and triage work while in the flow of communication. Slack lists help users not only track projects, but also manage launches and review approvals and requests with the help of Workflow Builder.

• The new Slack Workflow Builder is generally available now on paid plans and is subject to platform pricing. ​​Workflow Builder extends to Salesforce Flow, and allows users to customize their Slack workflows with admin-approved Salesforce automations.

• The new Slack Automation Hub, which includes Workflow Builder, is generally available now. The Automation Hub provides a centralized place for apps and workflows under the Automations view in the More tab in Slack.

Interested in learning more about how Slack and Sales Cloud can take your sales operations to new heights? Get in touch with our team and let’s chat!