Salesforce Managed Services often come with a host of assumptions and misunderstandings. At Kelley Austin, we’ve seen it all — from concerns about outsourcing to confusion around the true value of Salesforce Managed Services.
In this blog, we’ll address five of the most common myths and provide some much-needed clarity on how Managed Services can be a game-changer for your Salesforce environment.
Salesforce Managed Services go beyond simple system maintenance or break-fix support. They encompass a broad range of proactive services, including system optimization, ongoing development, user training, strategic guidance, and more.
Whether your business needs regular maintenance, advanced feature implementation, or help with complex integrations, Managed Services act as an extension of your internal teams to ensure your Salesforce platform operates efficiently and evolves with your business.
If you’re looking for strategic guidance and support with your Salesforce org, our Salesforce Excellence Program (Premium Managed Services) is the best fit. With Salesforce Excellence, we focus on not only ongoing support, but also the long-term strategy of your Salesforce roadmap.
If you’re in need of day-to-day help with tasks on the Salesforce platform and see the benefit of working with a firm vs. hiring internally, then our Managed Services offering is the way to go. With Managed Services, Kelley Austin acts as a true extension of your team so that you can get the most out of the platform.
If you want a clear and comprehensive understanding of the current state of your Salesforce org, our Salesforce Org Assessment is the perfect first step. It’s designed to provide actionable insights and help you address both immediate and long-term needs to ensure your org operates at peak efficiency.
The assessment covers multiple key areas of your Salesforce environment, including:
Now let’s take a closer look at some of the key myths we’ve encountered regarding Salesforce Managed Services and how selecting the right Managed Services provider can lead to greater operational efficiency, cost savings, and enhanced support for your Salesforce environment.
Learn more about our complimentary Salesforce Org Assessment →
One of the most prevalent misconceptions is that Managed Services are designed to completely replace your internal teams. In reality, Managed Services are meant to complement and enhance your existing resources.
The goal is to bring specialized expertise and additional capacity when needed, allowing your in-house team to focus on high-priority initiatives. At Kelley Austin, our Managed Services team acts as a partner, not a replacement.
We have experience working alongside in-house Salesforce Admins at companies across industries — bringing value by focusing on tasks and initiatives they either don’t have the time or expertise to handle.
Many small and medium-sized businesses assume that Managed Services are only for large enterprises with massive Salesforce implementations. However, companies of all sizes can benefit.
Managed Services provide scalable solutions tailored to your organization’s specific needs, whether you're a startup seeking to maximize the value of your Salesforce investment or an established business looking for ongoing optimization. In fact, smaller companies often experience greater ROI by using Managed Services to fill skill gaps and avoid hiring full-time staff for every function.
Another common belief is that Managed Services are rigid and standardized, offering little room for customization. This couldn't be further from the truth.
A quality Managed Services provider tailors their services to meet the unique demands of your business. Whether you need weekly check-ins, help with long-term strategic planning, or specific project-based support, Managed Services can be adapted to suit your evolving needs.
At Kelley Austin, our two distinct Managed Services offerings — Salesforce Excellence and Managed Services — give you the option to choose what works best for your business.
With Salesforce Excellence, we provide that extra level of support and customization so that you can meet your business goals. Not only do we provide strategic recommendations and guidance, we also work closely with your team to develop a long-term strategy for your Salesforce roadmap.
While a Managed Services partner can typically handle important day-to-day tasks like system maintenance and support, they also offer much more.
A strong Managed Services partner takes a proactive approach, looking for opportunities to optimize your Salesforce environment and recommending enhancements that align with your business goals. They focus on continuous improvement, ensuring that your Salesforce platform evolves as your business does.
With Kelley Austin Managed Services, we don’t just support your business — we integrate seamlessly as an extension of your team. Our dedicated experts work alongside you, ensuring that your unique needs are met with personalized solutions.
Plus, our team has full access to the collective knowledge and experience of the entire Kelley Austin organization, so you benefit from the deep expertise and diverse perspectives across our network. Whether it's troubleshooting, optimization, or strategic guidance, we're here to provide comprehensive support at every step.
Many organizations shy away from Managed Services due to the perceived high cost. However, Managed Services are often more cost-effective than hiring full-time employees for every function or paying for ad-hoc consulting services when issues arise.
With a flexible and scalable pricing model, Managed Services allow you to pay for what you need, when you need it, often delivering significant long-term savings by preventing costly issues and ensuring maximum platform efficiency.
Salesforce Managed Services are a valuable resource for organizations of all sizes, providing customized, scalable solutions that can grow with your business. By debunking these common myths, we hope to clear the air and highlight the true value of partnering with a Managed Services provider like Kelley Austin.
Whether you need help with ongoing system maintenance, strategic planning, or advanced customizations, our team is here to ensure you get the most out of your Salesforce investment.
Get in touch with our team and let’s chat!
At Kelley Austin we're proud to provide tailored Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.
We're ready to find the right solutions for your industry today.