A Higher Education Institution Transforms the Student Experience with Salesforce

The Challenges

Our client in higher education came to Kelley Austin with the hope of transforming their Sales Cloud and Marketing Cloud instances. As a private university that offers bachelor's and master's degrees, a PhD program, and certificate programs, our client was in need of Salesforce enhancements to improve their marketing and communications efforts as well as their admissions process. 

One of the biggest challenges our client faced was creating and distributing a large quantity of emails that required different journeys with unique entry criteria. We worked closely with our client to prioritize the most important email content creation so potential students could receive accurate and up-to-date information about their programs.

The Solution

To improve the admissions process, our team set up individual journeys for each of our client’s degree programs. By creating personalized journeys and paths, our client’s administration team can shift their efforts to providing student support instead of worrying if prospective students are receiving the right messaging at the right time. Automating communications also ensures that our client can find, engage, and enroll students who are the best-fit for their programs.

“Our client offers a wide range of majors and we were able to help them automate their communication to interested students while maintaining a high level of personalization based on their desired path. The Salesforce org was complex, but we worked closely with their team to configure 38 individual journeys and help their applicant rates moving forward.” — Cynthia Carson • Manager, Marketing Cloud

Customer Impact

With our Sales Cloud and Marketing Cloud solutions, our client can now deliver effective and personalized messaging to prospective students and help them select the best choice when determining their college major. Having a unified messaging system also allows our client to tailor services and drive retention rates by highlighting student programs and alumni stories. With the scalable solutions that Salesforce offers, our client can deliver a streamlined student experience every step of the way.